FAQs
Questions about shipping, returns and products
Answers below follow Zannee's live FAQ content.
Does the shipping service apply to my country and how long will it take?
Zannee offers free shipping to most countries. Processing takes 1–2 weeks; DPD is about 2 weeks, expedited service for small pieces is 1–2 weeks, and EMS for big but light products is 2–4 weeks. Contact [email protected] for country questions.
Can I track my order?
Yes. Once shipped, you receive a tracking number by email. Use 17track.net or contact [email protected].
How do I cancel an order?
You can cancel an order for free within 24 hours. Once shipped, it cannot be canceled; see the Refund & Return Policy.
What if I receive a damaged item?
Contact [email protected] before sending anything back; the live FAQ and policy describe the applicable treatment.
When will I receive a refund?
After a return is received, funds can take up to 5 working days to reach the original payment method.
Can the lamp be dimmable?
For lamps using bulbs such as E27, E14 or G9, you can choose a dimmable bulb. LED-chip lamps may offer warm, cool and dimmable versions.
Can I have a longer cable?
The live FAQ states most lamps use a 150 cm cable; a longer cable within 800 cm can be requested when placing an order.
Which voltage is available?
The live FAQ lists 110–120V and 220–240V options by country. Check product details for the selected lamp.